Frequently Asked Questions
When will my item be dispatched?
We aim to dispatch all items within 24 hours of receiving cleared payment before 12pm from Monday to Friday. You will receive an confirmation from ebay once your item has been dispatched.
How long will it take for my item to arrive?
Delivery is usually within 2-10 working days (99% of the times), however on very rare cases please allow up to 15 working days for orders to arrive.
Can I have a tracking number?
If you require a tracking number for your order please make sure that you have purchased a recorded or signed for service. For orders within Australia we can upgrade your shipping to Registered service for an extra fee. Items sent via Standard service or Mail cannot be tracked unfortunately.
What do I do if my item is received damaged?
Any damages must be reported within 24 hours of receiving the item. Full reimbursement will be made if the item is damaged during transit. Please contact us directly to arrange a refund or replacement. Evidence of damage will be required in order for us to proceed with your claim, however you may not need to return the item.
What if I have received the wrong order?
Please contact us within 24 hours if you have received the wrong item. Full reimbursement will be made if the item is incorrectly sent or not as described. We will either arrange a replacement item or refund to be sent.
What happens if I purchase an item which is out of stock?
We work very hard to ensure that this does not happen, however on very rare occasions errors are possible. If this does happen then we will inform you ASAP and issue you a full refund and a further incentive to buy from us again.
Do you ship internationally?
Unfotunately, we only ship to Australia wide at this stage. Please stay tune with our Newsletter and we will ship to most parts of the world soon.
How do I return an item?
Please refer to the Returns Policy section and follow the instructions in order to return an item. Items returned without prior contact will not be processed.
Can you send my item to another address?
We can only dispatch items to the address you select as your shipping address upon checkout. If you would like you item sent to an alternative address you will need to add the additional address to your eBay account before making the purchase. Once the order has been placed we cannot manually change the address unfortunately.
What payment methods do you accept?
Our preferred method of payment is PayPal however we do also accept Bank Transfers from Australian customers only.
Do all of your prices include GST?
Yes, all prices are inclusive of GST. You will also receive a VAT receipt with your order upon request.
My item arrived too late, can I return it?
We are sorry that your item did not reach you in time. Please note, after we have dispatched your item the actual delivery of the items is not in our control. The delivery of the items is down to Australia Post and Courier Service so we cannot guarantee the date of the delivery unless you pay for a Express delivery. If you no longer require the item please contact us so that we can arrange a return for a full refund. Please be advised the buyer is responsible for all return postage costs.
Can I collect my item?
We only offer a collection service in Melbourne as our business in entirely based from our warehouse located in Eastern Surburb.
Which color will be chosen for my item?
If we are selling an item which states 'colours may vary' or 'assorted colours' (or anything similar) we cannot specify which colour you will receive. Please read the item description carefully or contact us if you require clarification.